Privacy Policy

1. Scope of this Privacy Policy

This Policy applies when you use our website, make a booking enquiry, confirm a reservation, communicate with us by WhatsApp, telephone or email, make a payment, participate in an experience, or otherwise interact with Fukuchani Bookings.

2. Information We Collect

• Contact information: name, telephone number, WhatsApp number, and email address.
• Booking information: selected activity, date, departure point, number of guests, and booking reference.
• Service information: hotel or pickup details, meal choices, and special requests provided for the booking.
• Payment information: payment status, transaction reference, and information needed for accounting and booking administration.
• Communications: messages, enquiries, and correspondence with our booking team.
• Website information: browser, device, IP address, and website usage information where collected through permitted cookies or technical systems.
• Photos and videos: where created during activities and used with an appropriate basis or permission.

Please do not send sensitive personal information unless it is genuinely necessary for a booking, safety requirement, or other specific purpose.

3. How We Collect Information

We collect information directly from you, from a person making a booking on your behalf, through website forms, from approved booking partners, through payment providers, or through cookies and similar website technologies where applicable.

4. How We Use Personal Information

• to answer enquiries and provide customer support;
• to create, confirm, and manage reservations;
• to communicate meeting points, departure times, and booking changes;
• to process and record payments;
• to coordinate relevant guides, captains, drivers, and service providers;
• to maintain booking, accounting, and operational records;
• to meet legal, tax, regulatory, and safety requirements;
• to protect our website, customers, and services against misuse or fraud;
• to improve the website and customer experience;
• to send marketing communications where permitted.

5. Legal Basis for Processing

Depending on the circumstances, we process personal information because it is necessary to respond to a booking request, perform a booking or service agreement, comply with a legal obligation, support legitimate business operations, or because you have provided consent where consent is required.

6. Who We Share Information With

Where reasonably necessary, we may share information with:

• the responsible Operator and relevant staff;
• guides, captains, drivers, and activity personnel involved in your booking;
• approved third-party service providers or booking partners;
• payment, banking, hosting, email, messaging, and technology providers;
• accountants, auditors, insurers, legal advisers, and other professional advisers;
• government authorities or regulators where disclosure is legally required.

We do not sell your personal information as a standalone commercial product.

7. International Service Providers

Some technology, email, hosting, payment, or messaging providers may process information outside Tanzania. Where international processing occurs, we take reasonable steps to use appropriate providers and safeguards in accordance with applicable law.

8. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including booking administration, customer service, accounting, tax, dispute resolution, and other legal record-keeping requirements.

9. Data Security

We use reasonable organizational and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access is strictly limited to persons who need the information for legitimate operational purposes.

10. Your Data Protection Rights

Subject to applicable law, you may request access to personal information we hold about you, ask for incorrect information to be corrected, request deletion in appropriate circumstances, object to or restrict certain processing, or withdraw consent where processing is based on consent.

Requests can be sent to info@fukuchani-bookings.com. We may need to verify your identity before completing a request.

11. Children’s Information

Where children participate in an experience, booking information must be provided by a parent, guardian, or responsible adult. We do not intentionally request unnecessary personal information directly from children.

12. Cookies & Similar Technologies

Our website uses essential cookies and, where enabled and permitted, optional analytics, preference, or marketing technologies. More information is available in our Cookie Policy.

13. Marketing Communications

Where we send marketing messages, we will always provide a suitable way for you to opt out. Operational messages relating to an existing booking may still be sent where needed to provide the booked service.

14. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, website technology, operators, or legal requirements. The most recent version will always be published on this page.

15. Contact